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What does Online Banking cost?
Nothing! Online Banking is FREE for Newfield National Bank customers.
I want to enroll my checking account, but I only see options for Demand Deposit accounts and Savings accounts on the signup page.
A Demand Deposit account is the same thing as a checking account. Simply select Demand Deposit for each checking account you would like to be able to view in Internet Banking.
How do I add a Newfield Bank account to Online Banking? Do I have to enroll again if I want to do this?
If you are adding a personal account, you do not need to enroll again. Simply send us a message through Online Banking informing us which account(s) you would like added, and they will be added.
If I use Online Banking for my personal use, can I add a business account to it as well?
No. In order to add a business/corporate account to Online Banking, you must enroll with a separate account. This can be done with a Corporate Enrollment Form, available via e-mail request or at your branch.
How do I add a credit card to Online Banking?
At the present time we do not have the ability to add credit cards to Online Banking access.
What if I decide I don’t want my Online Banking account any longer?
Simply contact our Electronic Banking department, either at (856) 692-3440 ext. 8801, or via a message through Online Banking, and we will close your account for you. Note that closing your Online Banking login will not affect your accounts with Newfield National Bank.
I forgot my Online Banking username and/or password. What do I do?
Use the “Reset your Password?” link on the Online Banking login page. There is no need to apply for another Online Banking account if you have forgotten your login information for your current account. If you are still having trouble logging in, please make sure that your Caps Lock key is off. Passwords are case sensitive.
Why am I being prompted to change my password every six months?
We require users to change their passwords every six months to adhere to the highest standards of security. Changing passwords after a set period of time is a tried-and-true method of ensuring that passwords are not compromised in any way.
How do I change my password, street address, e-mail address, or other personal information in Online Banking?
Simply click on the Self Service tab then select Forms and Messages to change your address when you are logged into Online Banking. Please click on the User Information link to change your password and to update your e-mail address yourself. It is not necessary to contact the bank in order to make any of these changes.
How do I transfer funds between accounts, pay loans, or view scheduled transactions?
All of these functions are available within the Money Movement tab, which you can access by clicking on that tab when you are logged into your account.
When I look at my accounts, I see both a current balance and an available balance. What is the difference?
The current balance is the account balance you have with the bank. The available balance is the amount of your balance that is available for you to use at the present time. Deposited checks, other than next-day availability checks, will clear on the 2nd business day after the day of deposit. Your available balance will also be affected by any pending transactions listed in your online banking.
How can I be notified when my account’s balance gets below a certain amount or when a transaction gets posted?
Under the Self Service tab, click on Alerts. From there, you can set up multiple alerts for your accounts, including alerts for your balance, transfers and more.
How can I verify my Online Banking transactions?
When you are logged into your Online Banking account, click on the Accounts section. From there you can select the Detail link, which will give you a report on all of your transactions, from current to transactions made up to 90 days ago. Please refer back to your account statements that are mailed to you for activity prior to 90 days.
How do I reorder checks?
Under the Tools tab there is a link to Order Checks. This link will take you to an external site (Deluxe.com) where you can place an order. Should you have trouble, or your information doesn't populate correctly on the site (misspellings, incorrect address or contact information), you can go to Self Service, Contact Us, then click the button for New Message. Please provide us with the corrected information and we will pass the information to the appropriate department.
How do I Request Check Copies or a Stop Payment
Under the Self Service tab, you select Stop Payment and fill out the form to request a stop payment. Also under the Self Service tab you can select Forms and then choose Copies. Once you fill out the form, the information will be sent to the appropriate department to fulfil the request. Fees may apply. If there should be a fee, we will contact you prior to completing the request.
Is Online Banking secure?
Absolutely. You can tell a web site is secure by the lock icon that appears towards the right hand corner of the status bar, which is located at the bottom of your web browser. To view the security certificate, double click on the lock icon.
For additional security, we recommend logging out of Online Banking each time you have finished using it. To sign out, click the sign out button listed on the right side of your online banking screen.
What kind of additional security is there regarding my user ID and password?
Users are prompted to change their passwords every six months in order to provide higher levels of password security. Please remember to never share your User UD or Password with anyone, even another signer on your account.
How do I export my data so that I can use it in Quicken, QuickBooks, Microsoft Money, and other accounting software?
When you are logged in, there is an option to export your account information in these and other formats in the Accounts tab. Simply click on the Accounts, then select Reports. Choose the account that you wish to download and then to which program from the drop down menu.
I am having trouble using Quicken, QuickBooks, Microsoft Money, or other accounting software. What can I do?
Unfortunately, we cannot provide support for any software outside of Online Banking. We recommend contacting the customer support services for the software you are having problems with.
I am having trouble with the website. What can I do?
First of all, make sure you are using a supported browser. Supported browsers are the latest versions of Microsoft Internet Explorer, Google Chrome, Mozilla Firefox and Safari.
If your browser is current, you should clean your temporary Internet files (your browser's cache). To do this in Microsoft Internet Explorer, follow these instructions:
If you are using a browser other than Internet Explorer, consult the browser's documentation for information on how to clean your temporary files. Most cache cleaning processes are similar to the one outlined above.
If the problems you are experiencing are not unique to Newfield National Bank's website, the problem may be related to your computer or Internet Service Provider (ISP). If that is the case, please consult the appropriate technical support for your computer, ISP, or software.
How do I send secure messages to Newfield National Bank's Online Banking department?
Once you are logged into Online Banking, To send a secure message, choose Self Service tab, then Contact Us. You can use this link to contact our Electronic Banking department if your question or concern is not answered in this FAQ. To view responses to your sent messages, simply go back to the Self Service tab, then Contact us, or you will also see a notification in the top right hand corner of the screen. You may view your unread messages from there.
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