Electronic Banking Representative:
SUMMARY: As a representative of Electronic Banking, you will play a key role in client & staff support for all products and services related to banking electronically. This includes Cash Management services such as ACH & Wire transfers, Remote & Mobile check deposit, Bill Payments as well as Debit card. You will also be responsible for multiple account settlements & monthly profitability reports, The ideal candidate will need to possess strong customer service skills, problem solving techniques & the ability to think critically to thrive in a professional work environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned.
Provides prompt, courteous service to the customers of Newfield National Bank promoting professionalism, confidentiality and the desire to assist.
Provide assistance to customers regarding: ACH, OLB including Cash Management services, remote deposit, e-statements, mobile deposits, bill payment and debit card support.
Provide assistance and guidance to branch personnel as well as other departments within the bank regarding electronic banking and debit card policies and procedures.
Performs daily settlements for multiple electronic banking services including bill pay & debit cards.
Pulls daily system reports for review and follow-up, while completing the Daily Task Log.
Reviews ACH exception maintenance report.
Initiates processing of Cash Management applications, prepares internal review documentation for approval, sets up online banking access, coordinates training & provides support for commercial Cash Management customers.
Coordinates installation of remote deposit capture equipment and system software at customer’s location.
Performs daily maintenance of debit cards & OLB/CM customers OLB logins with any changes needed such as but not limited to: phone number & address changes, card status changes, reset User ID & passwords for OLB besides updating customer information across other Electronic Banking sites.
Processes and responds to action items and client communication generated online, as well as client services e-mail and telephone calls.
Monitors CAMS/FICO/FALCON fraud alerts, creating lists of compromised debit cards, when necessary. Distributes these lists to executive officers and at times to all employees as well as performing card maintenance if necessary.
Performs daily processing functions for debit cards: review Mobile Wallet enrollments, keep organized files for debit card disputes, track provisional credits & dispute cases, order debit cards as needed, and any other task required that is needed with debit card functions and services.
Complete monthly profitability and ATM tracking reports.
Opens & monitors support tickets (Internal & External) for debit card fraud, Positive Pay enrollments & other issues that may arise.
Serves as a back up to all other functions within the department.
Assists with any related task as requested, needed or assigned.
Benefits
- Health & Dental Insurance
- 401k Plan with Employer Match
- Vacation & Sick Time
- Life Insurance
- Holiday Pay
E-mail: humanresources@newfieldbank.com,
Mailing Address: Human Resources Department, PO BOX 764., Newfield, NJ 08344.
Current Available Positions: Accounting | Electronic Banking | Tellers
Newfield National Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, citizenship status, age, genetic information or family medical history, military membership, veteran status, disability if otherwise qualified with or without reasonable accommodation, or any other characteristic protected by law.